Help Topics
Help Articles
Increasing Review Counts
This post provides tips on how to increase review counts using MagicRating.com Tip #1 - Subject Line This is the critical first step in the funnel. If your email doesn't get opened then you can't [...]
I Don’t Have Website Access – Should I Still Use MagicRating?
I don't have a website or don't have access to my my website. Should and can I still use use MagicRating? Yes! - Because MagicRating is more than "just" showing reviews on your Website. [...]
Online Review Site Links
The following is a list of all third-party online review sites currently available in MagicRating. Please refer to this post on how to display online review links to happy customers. If you don't find [...]
Adding a Company Logo to the Email Header
This post shows you how to add a Company Logo to your Feedback Request Emails. WITHOUT LOGO: 1) Log into your MagicRating.com account 2) Click on the Business you would like to edit the template for. [...]
Negative Online Review – What Should I Do?
Question: "I addressed a negative complaint from a feedback form and still received a negative online review. What should I do now?" Answer: Call the customer - an email may not be enough or [...]
Negative Feedback – What Should I Do?
Question: "I have been been proactively asking customers for feedback after they buy from me or visit. I have lots of happy customers but I just received negative feedback. What should I do now?" [...]
Positive Feedback – What Should I Do?
Question: "I’ve been asking customers for feedback, and it is starting to roll in. Some of the responses are really uplifting - I didn’t even know your customers felt that way! But what should [...]
How to Clear the Browser Cache
Most modern browsers store copies of webpages in the “browser cache” on your computer. By doing this, the page displays faster the next time it is viewed since the browser doesn’t have to retrieve [...]
Hide / Show Descriptive Text Next to Online Review Links
This post shows you how to hide the descriptive text found next to the online review link buttons on the positive feedback page in MagicRating.com 1) Log into your MagicRating.com account 2) Click on the [...]
Feedback Request Email Customization Overview
The following post provides an overview and links to each customization setting available on the Feedback Request Email template. #1 Subject Line - Tutorial link #2 From Email - Tutorial Link #3 Logo - [...]