Introduction
Three Ways of using MagicRating – Screenshot Tour
- #1 MagicRating “Email Feedback Request” Screenshot Tour
- #2 MagicRating “Feedback URL” Screenshot Tour
- #3 MagicRating “Kiosk Mode” Screenshot Tour
The Basics
- Updating the Business Details for an individual Business
- Adding a Customer
- Importing multiple Customers from a list
- How are duplicate Customers handled during an import
- Deleting a Customer
- Updating the Customer Information for an individual customer
- Exporting all Data and Reviews for an individual practice
- Viewing additional information left for a negative review.
- How to create a User Account
- How to edit or delete a User Account
- How to reset the password for a User Account
- Is MagicRating a Secure System?
Adding and Loading Customers Emails into MagicRating
The “Settings” Menu
- Configuring a Business Overview Video
- Setting up Online Reviews Links
- List of all available Online Review Sites and Links
- Hide or Show Descriptive Text for Online Review Links
- Feedback Request Email Customization Overview
- Feedback Page Customization Overview
- Editing Email Templates
- Editing the Positive and Negative Feedback Page
- Sending Test Emails
- Changing the feedback request “From” Email address
- Adding a Company Logo to the Email Header
- Replacing the Google Maps with a Logo or Portrait
- Adding a Banner to the Feedback Page
- Editing the Tagline on the Feedback Page
- Adding Review and Social Links to the Thank You Email
- Changing the Business Owner Name shown in feedback requests
- Choosing the “Feedback Request Alert” Email Recipients
- Setting the threshold of what is Negative and Positive Feedback
- Asking for customers phone number during feedback loop
- Asking only for Rating versus Feedback “and” Rating
- Communication Method (Automatic vs. Manual)
- Setting the amount of Emails send per day in Automatic Mode
- How long does it take until emails get sent?
- Repeat business with a customer – multi feedbacks same customer
- How to create and use “Labels”
Showing Reviews on a Website
- Overview Video on adding Reviews to a Website
- I don’t have a website or I don’t have access to my site
- Adding / Embedding Reviews into an HTML based Website
- Adding / Embedding Reviews into a WordPress based Website
- Testing your Embedded Reviews with Google and Schema.org
- Responding publicly to a review.
- Customizing the look of Reviews on a Website
- Limiting the amount of Reviews shown on a Website
- Hiding a Review from showing on a Website.
- Auto Approve and display Positive Reviews on a Website automatically
- Including a Feedback Form on a Website
- Adding Online Review Links to the Testimonials Widget on a Website
- Why is my Yelp Link and Icon not showing on my Website?
- Not seeing your changes? How to empty your browser cache
- Using the unique “Feedback URL” for a Business
Sorting & Searches
- How to Search for a Customer
- How to Sort Customers by Feedback, Date, Rating etc
- How can I see if emails have been sent?
- Viewing additional information left for a negative review.
Reports
- Customer Level CSV Report – Individual reviews & data for a business.
- Online Review Monitor -Visual online review distribution report.
- Performance Report – Visual review growth and campaigns overview report.
- Notification Settings and Alert Emails
- How the NPS Score translates to a 5 Star Rating
HIPAA Compliance for MagicRating
Multi Business Management and Labels
Reviews Survival Guide and First Aid Kit
- 10 Tips for Optimizing your MagicRating Account
- Increasing General Review Counts
- Increasing Online Review Conversions
- What to do if you get Negative Feedback
- What to do if you get a Negative Online Review
- What to do if you get Positive Feedback or a Positive Online Review
- Is it Legit or Legal to ask for Reviews?
- I don’t have my patients email addresses
- I don’t have a website – can I still use MagicRating?