The following post shows how to ask a customer to leave their phone number during the feedback process. This is great option if you don’t already have your customer’s phone number and if you want to follow up in person via phone to positive or negative reviews.

1) Log into your account

2) Click on the Business you would like to activate the Phone Number entry field for.

click on business in MagicRating

3) In the main menu (upper right) click on “Settings -> Feedback Settings” and check the phone option box.

asking customer phone number

To retrieve a phone number, search for the customer in your Customer Dashboard and click on the customer name to enter the Customer Details screen.

customer details phone