The following screenshot tour is a simplified overview of the feedback request loop using the unique feedback URL of a business available within MagicRating. This is not a complete representation of all features, functions and options available within MagicRating. The advantage of the example flow below is that you do not need to know your customers email address. If you already know your customers email you can send a feedback request directly as shown in the flow here. You may also be interested in our Video Tour. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 1) Add a business(es) and / or business locations into MagicRating. 
(Tutorial here) _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 2) Copy the unique feedback URL for the business. 
(Tutorial here) _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 3) Use the URL for printed Postcard mailers, QR codes, business cards, flyers, and anywhere you can paste or add a link such as mail signatures, newsletters etc. The link URL is the same one as used by the MagicRating Testimonials Widget that you can place onto your website. 
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 4) After clicking, entering or scanning the unique URL for the business, the customer is asked to provide feedback. A Positive and Negative feedback example is shown below. Optionally you can ask for “rating only“, which will not display the text box, but the rating slider only. 
(Tutorial here) _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 5) Customers leaving positive feedback will see links to review the business online. Customers leaving negative feedback will be asked to provide more details. Helping you to follow up with the customer and to resolve the situation. The more info you have the better! 
(Tutorial here) _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 6) Customer will receive a “Thank You” email. The email for both happy and unhappy customers are fully customizable. 
(Tutorial here) _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 7) The Business Owner (as well as optionally the Business manager and Account owner) will receive a Feedback Alert email containing all the details. 
(Tutorial here) _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 8) If the feedback is positive the review/testimonial can be set to show up automatically on a website of choice using the MagicRating Reviews Widget. The review will be embedded as original content using Schema.org Review Format. Search Engines will love you! 
(Tutorial here) _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 9) MagicRating also has Reporting and Review Monitoring build right into the product. No need for third-party tracking or online review monitoring services. Additional reporting screens and data screens are available but not shown in this screenshot. 
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Related Topic: 6 alternative ways of using MagicRating – even if you don’t have your customers email addresses. Click here.
